Refunds / Return Policy

Gdex – Payment before 4PM
We ship on same working day (Monday - Friday)

*For new products

New product is refundable once only when received fake item or item lost

Returns For Incorrect Item / Faulty Item / Damaged Item :

1. Send us picture via email / whatsapp / sms to 010-216-6551, as reference. We will verify and proceed to the next steps!
2. Return a new unit *subject to hardware issues (not covered if human damage by customers).
3. Software issues will not entitle for exchange

* Courier Service fees will be covered
* have to be in completely new condition + all accessories in box.

*For second hand / used products

Second hand / used product is refundable once only when received fake item or item lost

Warranty void does not cover if

• Water damage(even waterproof)
• Screen crack
• Drop damage
• lcd pressure damage
• Been repaired by others third party technician

Returns For Incorrect Item / Faulty Item / Damaged Item :

1. 7 days warranty ONLY if you discover any issues
2. Send us picture via email / whatsapp / sms to 010-216-6551, as reference. We will verify and proceed to the next steps!
3. Return a new unit *subject to hardware issues (not covered if human damage by customers).
4. Software issues will not entitle for exchange